practical principles for effective people management
Managing people can be one of the most rewarding, and frustrating of jobs. This programme introduces some simple models that make sense of people management. It explores practical strategies to make sure that people know the job they are there to do, and feel motivated to do it (and possibly more) to the best of their ability. It also offers a systematic approach to dealing with poor performance, should it continue.
The course starts by examining the nature of work. The metaphor of the Organisational Iceberg, emphasises that work has a formal, task focus, that is turned into reality by 'people processes'. The formal and psychological aspect of employment is expanded with the idea of the 3 Cornered Contract.
Section 2 introduces the 'Core and Choice' model of management, and the importance of clarity about the task, and managing for motivation.
Section 3 describes some of the different factors in motivation.
Section 4 explains the notion of 'Strokes' from Transactional Analysis, and how stroke patterns can aid or inhibit motivation.
Section 5 describes a structured process for addressing poor performance issues.
Chris has been fascinated by people, what makes us 'tick', get on with each other (or not) , and what affects our behaviour and performance, since his teenage years. He has spent 40 plus years enthusiastically exploring and studying individual and organisational effectiveness, wellbeing, resilience, relationships. With over 25 years experience in management training, consultancy, personal development and coaching, Chris has looked for the 'difference that makes the difference' to find simple models and effective techniques and strategies that are easily learnt, and work in practice.
Chris has qualifications in organisational analysis & behaviour, psychology and social work, and is a certified NLP trainer and Master Practitioner. He lives in Lancashire, UK, with his wife Glenda, who is equally passionate about people, learning and wellbeing.
StartIntroduction to Section 1: Understanding the World of Work
PreviewThe nature of work 1: The Organisational Iceberg (9:52)
StartThe nature of work 2: Employment and the 3 Cornered Contract (5:33)
StartActivity: Identifying Strengths & Needs using the Organisational Iceberg
StartQuiz: Check Your Understanding about Section 1
StartEffective Learning and the Learning Cycle (1:28)
StartSection 1: Reflecting on Learning, Using the Content