About 20 - 80 training
Recognising the Human Side of Work - The Organisational Iceberg
Introduction to Working with Others
Section 1: Some basic psychology - Understanding Perception
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Introduction to Section 1
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How we make sense of the outside world: Introducing the Communication Model (4:46)
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The Communication Model continued - the impact of our filters on perception (2:48)
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Traffic lights, torchbeams, and perception - the NLP Communication Model, video footage from live training (15:01)
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Activity: List 12 Things exercise (1:29)
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List 12 Things Exercise Feedback (2:56)
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Quiz: Check your understanding of Section 1, Perception, Thinking & Behaviour
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Effective Learning and the Learning Cycle (1:28)
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Section 1 - Reflecting on Learning, Using the Content
Section 2: Individual Difference and the impact of preferred senses
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Introduction to Section 2
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Individual Difference - We are as different on the inside as we look different on the outside! (5:09)
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Preferred Senses ('Representational Systems') (1:37)
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Preferred Senses ('Representational Systems') Part 2 (9:32)
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Activity: Identifying Preferred Senses
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Does some people’s behaviour drive you crazy? The impact of Preferred senses described - video extract from live training (22:15)
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Quiz: Check your understanding of Section 2
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Section 2 - Reflecting on Learning, Using the Content
Section 3: Improving Rapport
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Introduction to Section 3
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Getting better rapport: where we take meaning in communication (4:52)
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Matching and mirroring for rapport - video extract from live training (18:53)
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Activity: Matching, Mismatching and Rapport
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Talking their language - matching sensory based words('Predicates') (3:18)
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Activity: Noticing 'predicates' (sensory based language)
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Activity: Predicates exercise for groups (2:43)
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Quiz: Check your understanding of Section 3
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Section 3 - Reflecting on Learning, Using the Content
Section 4: More ways to understand difference, and how to influence
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Introduction to Section 4
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Understanding difference (1:14)
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Chunking (5:51)
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Thinking about Chunking
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Internal - External Referencing (4:33)
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Thinking about Internal - External Reference
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Preferred work environment (5:40)
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Thinking about Preferred Environment
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Quiz: Check your understanding of Section 4
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Section 4 - Reflecting on Learning, Using the Content
Section 5: Influencing Language
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Introduction to Section 5
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How words can influence
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Influencing Language: The word 'when' (3:29)
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The 'When' word - Video footage from live training (7:49)
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More Influencing Language: Do do's rather than don't do's - Say what you want, rather than don't want (4:01)
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Practice - Turn 'don't do' into 'do do'
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Dealing with 'BUT' (2:09)
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The dangers of the word 'Try' (3:03)
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Quiz: Check your understanding of Section 5
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Section 5 - Reflecting on Learning, Using the Content
Section 6: Handling situations better: Perceptual Positions
Summary and What Next
Resources for further learning
