Traffic lights, torchbeams, and perception

Resilience, Wellbeing & Effectiveness

Welcome to 20 - 80 training

Introduction to the Course

Section 1: Some basic psychology - Understanding Perception, Thinking & Behaviour

How we make sense of the outside world: Introducing the Communication Model (4:58)
The Communication Model continued - the impact of our filters on perception (3:20)
Traffic lights, torchbeams, and perception - the NLP Communication Model, video footage from live training (15:02)
What we do on the inside - Internal Processes overview (1:16)
Internal Thinking - pictures, sounds, self talk (2:43)
Internal Feeling - emotion, body chemistry, sensation (3:37)
The interview story - how internal pictures, sounds, self talk affect how we ‘tick’ - footage from live training (22:38)
Activity: List 12 Things exercise (1:45)
List 12 Things Exercise Feedback (3:07)
Quiz: Check your understanding of Section 1, Perception, Thinking & Behaviour

Section 2: Monitoring and Managing how we 'tick'

Recap - Managing your Emotions - State (3:18)
Introduction to The Mercedes Model (1:16)
Understanding our 'State' - The Mercedes Model (5:40)
Mercedes Model activity - Modelling Good day/Bad day (3:47)
Debriefing Mercedes Model activity (3:38)

Section 2a: Managing External Behaviour for Resilience and Wellbeing

Section 2b: Managing Internal Thinking for Resilience and Wellbeing

Reducing negative emotion: the 'Shrink & Bin' approach for troubling internal pictures (3:02)
Reducing negative emotion: Changing 'Self Talk' (5:36)
Dealing with Anxiety 1 - Time Jump (3:08)
Dealing with Anxiety 2 - Mental Rehearsal (3:07)
What we think and feel about what we think and feel: State & Meta States (3:33)

Section 2c: Managing Internal Feeling for Resilience and Wellbeing

Section 3: Effectiveness with Others - understanding & working with difference

Individual Difference - We are as different on the inside as we look different on the outside! (5:21)
Preferred Senses ('Representational Systems') (1:45)
Preferred Senses ('Representational Systems') Part 2 (9:55)
Does some people’s behaviour drive you crazy? The impact of Preferred senses described - video extract from live training (22:15)
Influencing Language (3:38)
Influencing language: The 'When' word - Video footage from live training (7:50)
Internal - External Referencing (4:40)
Getting better rapport: where we take meaning in communication (7:48)
Matching and mirroring for rapport - video extract from live training (18:53)
Quiz: Check your understanding of Section 3: Effectiveness with Others - understanding & working with difference

Section 4: Working Effectively - the power of an Outcome focus...

Requirements for Successful Change: Clarifying Present State - Desired State (1:04)
Getting the Present State Problems in Perspective (4:00)
Setting Outcomes you are more likely to achieve (13:25)
Successful Change - get problems in perspective, and clear about what you want! Video extract from live training (18:01)
Activity - which would you rather have -'Blame Frame' or 'Outcome Frame'? (5:07)
Circles of Influence (4:52)
Quiz: Check your understanding of Section 4: Working Effectively - the power of an Outcome focus...

Resources for further learning

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