Welcome to 20 - 80 training
Introduction to the Course
Section 1: Some basic psychology - Understanding Perception, Thinking & Behaviour
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How we make sense of the outside world: Introducing the Communication Model (4:58)
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The Communication Model continued - the impact of our filters on perception (3:20)
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Traffic lights, torchbeams, and perception - the NLP Communication Model, video footage from live training (15:02)
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What we do on the inside - Internal Processes overview (1:16)
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Internal Thinking - pictures, sounds, self talk (2:43)
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Internal Feeling - emotion, body chemistry, sensation (3:37)
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The interview story - how internal pictures, sounds, self talk affect how we ‘tick’ - footage from live training (22:38)
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Activity: List 12 Things exercise (1:45)
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List 12 Things Exercise Feedback (3:07)
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Quiz: Check your understanding of Section 1, Perception, Thinking & Behaviour
Section 2: Monitoring and Managing how we 'tick'
Section 2a: Managing External Behaviour for Resilience and Wellbeing
Section 2b: Managing Internal Thinking for Resilience and Wellbeing
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Reducing negative emotion: the 'Shrink & Bin' approach for troubling internal pictures (3:02)
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Reducing negative emotion: Changing 'Self Talk' (5:36)
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Dealing with Anxiety 1 - Time Jump (3:08)
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Dealing with Anxiety 2 - Mental Rehearsal (3:07)
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What we think and feel about what we think and feel: State & Meta States (3:33)
Section 2c: Managing Internal Feeling for Resilience and Wellbeing
Section 3: Effectiveness with Others - understanding & working with difference
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Individual Difference - We are as different on the inside as we look different on the outside! (5:21)
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Preferred Senses ('Representational Systems') (1:45)
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Preferred Senses ('Representational Systems') Part 2 (9:55)
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Does some people’s behaviour drive you crazy? The impact of Preferred senses described - video extract from live training (22:15)
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Influencing Language (3:38)
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Influencing language: The 'When' word - Video footage from live training (7:50)
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Internal - External Referencing (4:40)
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Getting better rapport: where we take meaning in communication (7:48)
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Matching and mirroring for rapport - video extract from live training (18:53)
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Quiz: Check your understanding of Section 3: Effectiveness with Others - understanding & working with difference
Section 4: Working Effectively - the power of an Outcome focus...
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Requirements for Successful Change: Clarifying Present State - Desired State (1:04)
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Getting the Present State Problems in Perspective (4:00)
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Setting Outcomes you are more likely to achieve (13:25)
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Successful Change - get problems in perspective, and clear about what you want! Video extract from live training (18:01)
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Activity - which would you rather have -'Blame Frame' or 'Outcome Frame'? (5:07)
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Circles of Influence (4:52)
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Quiz: Check your understanding of Section 4: Working Effectively - the power of an Outcome focus...
Resources for further learning
